Stockland, a leading commercial and residential property developer in Australia, required advanced reporting tools to monitor and manage the distribution of physical preloaded cards across their shopping centres. iGoDirect was tasked with developing a comprehensive reporting dashboard and mobile application to provide regular insights into card floats, sales and remaining balances.
CHALLENGES
- Complex Data Integration: The need to aggregate transaction data from multiple sources into a unified platform.
- Frequent Data Refresh: Ensuring that the data displayed was updated several times per day to maintain accuracy and aid in timely decision-making.
- User Accessibility: Creating an interface intuitive for both management and staff, accommodating varying levels of tech-savviness.
- Customised User Interface: Developing a bespoke user interface that catered specifically to the unique workflows and preferences of the Stockland team, enhancing usability and engagement.
- Analytics Overlay on Incoming Data: Implementing an analytics overlay that processes and visualises data at frequent intervals, providing up-to-date insights that allow for timely adjustments and strategic decision-making.
- Active Campaign Triggers to Drive Management Decision-Making: Setting up dynamic triggers within the bespoke reporting that alert managers to critical developments. This facilitates swift and informed decision-making to capitalise on opportunities or mitigate risks.
SOLUTIONS
iGoDirect developed two specialised reports within the new system:
- Float Report: This report focused on tracking initial and remaining balances of card floats across different centres. It allowed the team to monitor how funds were allocated and spent over time.
- HQ Sale Report: Tailored for headquarters’ oversight, this report detailed transaction-level data, including purchase orders and transaction amounts. It offered insights into sales performance and operational efficiency.
Both reports featured advanced data visualisations and were capable of grouping data by financial year, month, year, and shopping centre. Additional filters like load status and type of payment method were included to provide granular insights into the transactions.
TECH STACK
- Backend: Utilised SQL databases for storing transaction data, ensuring robust data handling and retrieval.
- Frontend: Interactive dashboards were built using modern web technologies, providing a seamless user experience across devices.
- Mobile Application: A complementary mobile app was developed to allow on-the-go access to critical data for staff and management.
OUTCOME
Implementing the new reporting dashboard and mobile app significantly enhanced the operational efficiency of Stockland’s card distribution. The team could now access detailed data, refreshed several times per day, which enabled quicker strategic decisions and improved financial tracking.
- Improved Financial Oversight: The new system provided a clear view of financial flows, reducing discrepancies and enabling better cash management.
- Enhanced Decision-Making: With detailed, accessible reports, managers could quickly identify trends and adjust business strategies accordingly.
- Increased User Satisfaction: The intuitive design of the dashboard and mobile app improved user engagement and satisfaction among the staff.
CONCLUSION
iGoDirect’s solution for Stockland Australia exemplifies the power of tailored data solutions in real estate and retail management. By leveraging detailed analytics and user-friendly technologies, Stockland has been able to enhance its operational capabilities and maintain its position as a leader in the industry.
This case study not only demonstrates iGoDirect’s proficiency in handling large-scale data challenges but also its commitment to delivering client-specific solutions that drive efficiency and growth.