Financial Services Guide

Introduction

This Financial Services Guide (“FSG”) is prepared by iGoDirect Group Pty Ltd ABN 17 110 897 320 (“iGoDirect” “us” “we” “our”), who has an Australian Financial Services Licence (“AFSL”) No. 551294, which authorises us to provide financial services to you.

These financial services include arranging for, the issue of, non-cash payment facilities which enables us to arrange for the sale, issue, and distribution of the Card; provide general financial advice in relation to the Card; and publish or issue certain promotional material in relation to the Card.

Prior to acquiring the Card, you should refer to the relevant Product Disclosure Statement (PDS), which can be accessed on our website igopayments.com.au The PDS contains information about the costs, fees, benefits, risks, and other features of the card. You should read this information to enable you to make an informed decision prior to acquiring the Card.

Purpose and Content

The purpose of this FSG is to provide you with essential information to allow you to make an informed decision about whether you should engage our financial services.

The content of this FSG is general information only and does not consider any person’s particular needs or objectives. We provide no warranty as to the suitability, for any person, of the financial services outlined in this FSG. If you need any more information than is contained in this document, please contact us. You have the right to ask us about our fees and charges, the type of advice we will provide you, and what you can do if you have a complaint about our financial services.

We are not authorised to provide personal advice about financial products. Personal advice is advice when your objectives, financial situation or needs have been or would be expected to be considered. This means that we will not take your objectives, financial situation or needs into account whenever general financial product advice is provided. It is your responsibility to decide whether any general financial advice given by us in our promotional material is suitable for you, or if you need personal advice from an Accredited Financial Adviser.

How you can contact us

You can obtain further information about us via our website: igopayments.com.au and contact us at:
Office Address: 425 Smith St, Fitzroy VIC 3065, Australia
Email: hello@igodirect.com.au
Phone: +61 3 8383 6000

How we are paid for providing financial services to you

iGoDirect receives interest income from Australia and New Zealand Banking Group Limited ABN 11005357522 (“ANZ”) (an Authorised Deposit Taking Institution) on the total cardholder funds held in ANZ’s accounts in relation to the Card. This interest income cost is not borne by Cardholders.

Employees of iGoDirect do not receive, whether directly or indirectly, any fee, commission, benefit, or advantage (pecuniary or otherwise) in connection with the financial services provided. iGoDirect directors and staff are remunerated by salary that includes superannuation benefits. iGoDirect staff may also be eligible for an annual bonus payment based on agreed performance levels.

Depending on the Card, there may be associated fees payable by the Cardholder, in connection with the Card, such as:

• Foreign Exchange Fee (up to 3.5%)
• Disputed transaction fee (per transaction) of $25
• Monthly Participation Fee of $2.50
• Lost/stolen reloadable cards of $20

Further information, including details of other fees, is contained in the PDS for the Card, which we encourage you to refer to before deciding to become a Cardholder.

How you can access our complaints handling arrangements

If you have a complaint regarding the provision of our financial services to you, you should:

• Firstly, speak to us about your concerns, by contacting our Customer Support Staff, during usual business hours of 9am to 5pm on 1800 422 242
• If after contacting us and your complaint is not resolved within 5 business days, please put your complaint in writing and send it to us, via email: hello@igodirect.com.au

Whilst every endeavour will be made to resolve the matter promptly and impartially within 30 business days, if you are not satisfied with how your complaint was dealt with, you can elect to refer the matter, free of charge, to the Australian Financial Complaints Authority (AFCA), which iGoDirect is a member of and they can be contacted at:

Australian Financial Complaints Authority ABN 67 131 124 448

Mail: GPO Box 3, Melbourne VIC 3001  

Email: info@afca.org.au 

Phone: 1800 931 678  

Professional Indemnity Insurance

iGoDirect maintains adequate professional indemnity insurance to cover the financial services provided by it and its Authorised Representatives.